We are committed to excellence and focused on the details to make our customer's visions a reality .. just as they dreamed it.
Employing around 35 full time employees we at Mountaineer Mechanical offer a Drug Free Workplace providing quality work in a timely manner. One of our missions is to give our employees the opportunity to grow to their fullest potential through training, continuous education and mentoring as they contribute to the success of our family business.
We take much pride in providing Friendly Service 24/7 so that when you have a problem it becomes our problem whether at work or home. Thoroughly trained in State of the Art testing and procedures our technicians still do some things the old fashioned way by keeping appointments, honoring contracts and rendering customer service with honesty and integrity.
The success of our business is dependent on the trust and confidence we earn from our employees and customers. We gain credibility by adhering to our commitments, displaying honesty and integrity and reaching company goals solely through honorable conduct.
If we apply our Christian beliefs to the way we do business, we will focus instead on sustainability, serving others, and, ultimately, long-term profitability. We believe these values, rooted in Biblical principles, set our company apart from others.
We will ALWAYS .. do the right thing!
Good customer service is all about bringing customers back. And about sending them away happy - happy enough to pass positive feedback about your business along to others, who may then try the product or service you offer for themselves and in their turn become repeat customers.
The essence of good customer service is forming a
relationship with customers – a relationship that that individual
customer feels that he would like to pursue.
How do you go about forming such a relationship? By remembering the one true secret of good customer service and acting accordingly; "You will be judged by what you do, not what you say."
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